Refund policy

Refund & Return Policy

At Pretty Average, we want you to be satisfied with your purchase. If you need to return an item, please read the following terms carefully.

1. Return Window

We accept return requests within 7 days of delivery of your order.

To be eligible for a return, the product must:

Be unused and unworn
Be unwashed and free from stains, perfume, odour, or other signs of use
Have all original tags and labels attached
Be returned in its original packaging
Include valid proof of purchase or order details

Products that do not meet these conditions may be rejected.

2. How to Request a Return

To request a return, contact us at admin@prettyaverage.store within 7 days of receiving your order.

Please include your order number and details of the reason for the return. We may request photographs or videos to assess the condition of the product.

Items returned without prior approval from Pretty Average will not be accepted.

If your return is approved, we will provide instructions regarding the return process and shipping.

3. Damaged, Defective or Incorrect Products

Please inspect your order immediately after delivery.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible, preferably within 48 hours of delivery, with clear photographs or videos showing the issue.

After reviewing the issue, we may offer a replacement, exchange, refund, or another appropriate resolution.

4. Non-Returnable Products and Exceptions

Worn or Washed Products

Products cannot be returned or exchanged if they have been worn, washed, stained, damaged, altered, or otherwise used after delivery.

Missing Tags or Packaging

Returns may be rejected if:

Original tags or labels have been removed or damaged
Original packaging is missing or significantly damaged
Proof of purchase cannot be provided

Innerwear and Hygiene Products

Sleeveless vests, undershirts, innerwear-style products, and other products identified as non-returnable for hygiene reasons cannot be returned or exchanged.

Customised or Personalised Products

Products customised with names, artwork, personalised prints, or other customer-specific modifications cannot be returned or exchanged unless they are defective or incorrectly manufactured.

Clearance and Final Sale Products

Products clearly marked as Final Sale, Clearance, or Non-Returnable are not eligible for return or refund unless the product is defective or the wrong product was delivered.

Combo Packs and Bundles

For products purchased as part of a combo pack or bundle, the complete bundle must be returned. Individual items from a bundle cannot be returned separately.

Colour and Print Variations

Minor differences in colour caused by lighting, photography, display settings, or individual screens do not constitute a defect.

Minor variations in print placement or appearance that occur during the manufacturing or printing process also do not constitute a defect.

Damage Caused After Delivery

Damage caused by improper washing, ironing, drying, storage, misuse, alterations, or failure to follow the product's care instructions is not covered under our return policy.

Misuse of the Return Policy

Pretty Average reserves the right to refuse return requests where there is evidence of repeated or abusive use of the return policy.

5. Exchanges

If you wish to change your product for another size, colour, or design, please contact us within 7 days of delivery.

Depending on product availability and the reason for the exchange, we may provide an exchange or ask you to return the original product and place a new order.

6. Return Shipping

Return shipping arrangements and charges may vary depending on the reason for the return.

Where a product is confirmed to be defective, damaged, or incorrectly delivered due to our error, Pretty Average may provide an appropriate return-shipping solution.

For returns due to reasons such as change of mind, incorrect size selection, or preference, return shipping may be the customer's responsibility.

7. Refunds

Once we receive your returned product, it will be inspected.

We will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed to your original payment method within 10 business days.

The time required for the refunded amount to appear in your bank account or payment account may vary depending on your bank, card issuer, or payment service provider.

If you have not received your refund after 15 business days from the date we confirm that your refund has been processed, please contact us.